| Order
Status |
| •
Has my order shipped? --You
will be sent an email notifying you when your order ships. |
| •
How do I track my order? --You
will be sent your tracking number via email once it becomes
available. |
| •
My order never arrived. --Please
fill out our contact us form located
here to
let us know. We'll get back to you and try to solve the error. |
| •
How do I cancel my order/item? --Please
fill out our contact us form located
here
and let us know what you'd like to cancel. |
| |
| My
Account |
| •
How do I create an account? --Accounts
can be created by clicking
here. |
| •
How do I edit my account information?
--To edit your account information, please login and then click
here. |
| •
I forgot my password. --To
recover a forgotten password, please click
here. |
| |
| Returns |
| •
How do I return my product? --Please
see our return policy by clicking
here. |
| •
I received the wrong product. --Please
see our return policy by clicking
here. |
| •
What is the TheMiddleC.com Return Policy? --Please
see our return policy by clicking
here. |
| |
| Claims |
| •
What is my order status? --For
the most up to date order status, please contact us by clicking
here. |
| •
My shipment is lost. --Please
see our return policy by clicking
here. |
| •
An item is missing from my shipment. --Please
see our return policy by clicking
here. |
| •
My product is missing parts. --Please
see our return policy by clicking
here. |
| |
| Shipping |
| •
When will my order ship? --You
will be sent an email notifying you when your order ships.
Generally, orders ship within 1-2 business days. |
| •
How much is my shipping? --Shipping
varies depending on the items you order and the type of shipping
you choose. You can view what the charges will be in your
shopping cart. |
| •
Can I track my package? --Yes,
You will be sent your tracking number via email once it becomes
available. |
| |
| Pricing
and Billing |
| •
What are my payment choices? --You
may purchase using Visa, MasterCard, Discover, and American
Express Credit Cards. |
| •
When will my credit card be charged? --All
orders are charged only after they are shipped out. |
| •
When will my credit appear on my account? --Charges
generally appear 2-3 business days after your order ships out. |
| •
I have a question on my charges. --Please
complete the contact us form here
and let us know your question. |
| •
Do I have to pay sales tax? --If
you order is shipping to California, then sales tax is applied.
The current rate is %7.75 |
| •
Does TheMiddleC.com do Price Matches? --At
this time, we do not do price matches, though we try to offer
you the widest variety of prices at the lowest prices. |
| |
| Buyer's
Guide |
| •
How do I find my product? --Please
visit our How To Order page located
here. |
| •
How do I navigate the site? --Please
visit our How To Order page located
here. |
| |
| TheMiddleC.com
Promises |
| •
Privacy Policy --To
view our privacy policy, please visit our About Us page located
here. |
| •
Contacting Customer Service --Please
complete the contact us form here. |
| •
Online Contact Us Form --Our
online contact us form is located here. |
